BOOKING TERMS AND CONDITIONS
We strongly recommended that you are protected by holiday/travel insurance prior
to making a booking.
Bookings
All bookings via our online system should be treated as provisional until you receive confirmation email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your stay. If the booking is less than 8 weeks from the date of your stay, the full price of the stay is required.
Payment can be made by debit or credit card on line at the time of your booking. Confirmation of the booking will be sent after the deposit (or full payment), has been received. If the balance is not paid by the due date The Old Dairy reserves the right to re-let the cottage and retain the deposit.
When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided. This email forms a contract between you and The Old Dairy.
The Old Dairy only accepts bookings from persons over 18 years of age. We are strictly adults only and the maximum number in the accommodation is two. The Old Dairy reserves the right, at all times, to refuse or cancel a booking.
Coronavirus & Health
If you or anyone in your household (even if they are not travelling with you eg children, relatives) are showing signs of Coronavirus, you must not travel to stay at The Old Dairy. You must remain at home and self isolate for 14 days. We operate self-check in at The Old Dairy. You must sanitise your hands on arrival BEFORE operating the key safe. We provide a hand sanitiser dispenser for this purpose. If you choose to travel and self check in you are certifying that you and your travel companion are fit, well and showing no signs of Coronavirus.
If during your stay you develop any Coronavirus symptoms, you must immediately notify The Old Dairy management and return to your home to self-isolate. No refunds will be due. If you are not well enough to drive home, you must contact a health professional immediately for advice.
If you are unable to travel due to personal illness (eg Coronavirus or other illness) our cancellation policy applies.
If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any changes in prices applicable for the new dates) or receive a full refund.
Arrivals & Departures
Your accommodation will be ready by 3.30pm on the day of arrival.
Your accommodation must be vacated by 10am on day of departure.
Cancellations & Refunds
If you cancel less than 8 weeks before the start of your holiday, we will endeavour to re let your accommodation. If we are unable to do so, we regret that we will be unable to refund any monies paid. Should you give us more than 8 weeks notice, we will refund monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance. We recommend that you have appropriate holiday insurance cover.
If you are unable to travel due to personal illness (e.g. Coronavirus or other illness) our cancellation policy applies.
If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any changes in prices applicable for the new dates) or receive a full refund.
Dogs
We charge £25 for one small or medium sized dog and £35 for two small dogs. We provide towels, bowls and a doggy treat. If you are bringing a dog, we ask you to keep them off the furniture and bedding (we provide a blanket for them). We also ask that if they get a little muddy, you use the dog wash area situated at The Roost Glamping next door, and doggy towels provided. Please do not wash them in the bathroom. Please clear up after your dog with the poo bags provided. If you want to bring your dog/s, you must agree to these rules at the time of booking.
Candles
The use of candles and tea lights is not permitted inside the cottages.
Breakages & Damage
Please leave the accommodation tidy (please remember to strip the bed when you leave) and let us know if anything gets broken, so we can replace it for our next guest. We will only charge for replacement in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment up to £150 from the guest. Guests will be charged for any item(s) that are removed or lost from the accommodation
Smoking
Smoking is not permitted in the cottages.
Utilities
Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify us immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.
Recycling
We have provided recycling bins for all recyclable waste and ask that you please use these as much as possible. Welcome information in the cottage advises you of what is recyclable locally.
Extreme Weather
The Old Dairy holds no responsibility for guests who are unable to attend due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach The Old Dairy due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities. If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.
Liability
No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to guests during their occupancy.
If you leave an item behind in the cottage, you can request for us to return it by post. There is a fixed charge of £5.00 for this service.
Force Majeure
The Old Dairy accepts no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of The Old Dairy management.
Last updated: 12/10/21 by The Old Dairy Holiday Cottages