BOOKING TERMS AND CONDITIONS

Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify us immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.We strongly recommended that you are protected by holiday/travel insurance prior
to making a booking.

Bookings
All bookings via our online system should be treated as provisional until you receive confirmation email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your stay. If the booking is less than 8 weeks from the date of your stay, the full price of the stay is required.

Payment can be made by debit or credit card on line at the time of your booking. Confirmation of the booking will be sent after the deposit (or full payment), has been received. If the balance is not paid by the due date The Old Dairy reserves the right to re-let the cottage and retain the deposit.

When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided. This email forms a contract between you and The Old Dairy.

The Old Dairy only accepts bookings from persons over 18 years of age. We are strictly adults only and the maximum number in the accommodation is two. The Old Dairy reserves the right, at all times, to refuse or cancel a booking.

Arrivals & Departures

Your accommodation will be ready by 3.30pm on the day of arrival.

Your accommodation must be vacated by 10am on day of departure.

Cancellations
Any cancellation must be in writing via email and will only be effective once we send written confirmation of the cancellation to you. Please see REFUNDS section for your entitlement to refunds. Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.

When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.

We strongly recommend that you take out holiday insurance at the time of making the booking with cancellation cover. Whilst we allow you to cancel your stay, we cannot guarantee that we will be able to refund any part of the payments you have already made.
If you are unable to travel to the cottages for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation.

Refunds

Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.

If your dates are resold:
You will be entitled to a refund of all payments you have made to us minus:
(a) any reduction in the value per night of the new booking received compared with the rate charged to you for your stay nights; and (b) a £50 cancellation admin charge.

If your dates cannot be resold then:
If you cancelled Eight weeks or more prior to the check-in date, we will retain the deposit you paid at the time of booking.
Less than eight weeks to the check-in date we will retain all payments made and you will be liable for any outstanding balance payment.

If you are unable to travel due to personal illness (e.g. Coronavirus or other sickness), our cancellation policy will apply.

If we cancelled your stay:
In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.

If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.

Amendments
Booking amendments are subject to a £50.00 administration fee.

Dogs
Well behaved, house trained dogs are very welcome. We charge £25 for one small or medium sized dog and £35 for two small dogs. We provide towels, bowls and a doggy treat. If you are bringing a dog, we ask you to keep them off the furniture and bedding (we provide a blanket for them). We also ask that if they get a little muddy, you use the dog wash area situated at The Roost Glamping, next door.and doggy towels provided. Please do not wash them in the bathroom. Please clear up after your dog with the poo bags provided. If you want to bring your dog/s, you must agree to these rules at the time of booking.

Candles
The use of candles and tea lights is not permitted inside the cottages.

Breakages & Damage
Please leave the accommodation tidy and let us know if anything gets broken, so we can replace it for our next guest. Accidents happen and we will only charge for replacements in exceptional circumstances, as we expect a fair degree of wear and tear. If the damage is directly attributable to the guest, then we reserve the right to requests payment to cover all damages incurred directly during you stay.

All cleaning, under normal circumstances, is included as part of your stay. If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings then we reserve the right to charge for this work at a rate of £16 per hour. We reserve the right to invoice guests following their stay. Guests will be charge for any item(s) that are removed or lost from the accommodation.

Smoking
Smoking is not permitted in the cottages.

Utilities
Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify us immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.

Recycling
We have provided recycling bins for all recyclable waste and ask that you please use these as much as possible. Welcome information in the cottage advises you of what is recyclable locally.

Extreme Weather
The Old Dairy holds no responsibility for guests who are unable to attend due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach The Old Dairy due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities. If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.

Liability
No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to guests during their occupancy.

If you leave an item behind in the cottage, you can request for us to return it by post. There is a fixed charge of £5.00 for this service.

Force Majeure
The Old Dairy accepts no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of The Old Dairy management.

Last updated: 20/6/24 by The Old Dairy Holiday Cottages